Your use of this website constitutes your agreement to follow these rules and to be bound by them. SO please read following terms and conditions thoroughly.

 

Aura Printing Global ltd reserves the right to update or modify these TYoerms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.

ORDERING PROCESS

Ordering Terms and Conditions

Payments are due at time of order. However, orders may be placed over the phone or email. In this event, payments are due over the phone or email at time of order. We accept payments in the form of Visa, MasterCard, American Express, Discover,

We do offer PO orders to schools, churches, corporate organizations and others. All PO order’s standard payment terms are net 30 days – all payments are due within 30 days from the date of invoice. You will be invoiced immediately upon receipt of your order.

School PO will not be used for documentation purpose only order receipt will be used as document.

Order Changes / Cancellations

Aura Printing Global ltd will make every effort, upon your request, to change or cancel your order. If the order has reached the pre-production set up phase, there may be higher cancellation or change charges that apply. All of these charges will be a direct pass through from FastLanyard.co.uk to you. If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the original amount quoted for all orders cancelled at this stage.

For any changes to the orders, you must call the sales department within 6 hours of placing the order with the correction. Also any cancellations of orders should be made within 6 hours of placing the order.

* There will be no changes applied to RUSH orders.

We do not make any changes when the order is on machines(in production).

If for any reason changes need to be made then that will incur extra cost for the portion of products already completed + mold cost that the factory informs us.

Refunds

 

Refunds due to customer errors will not be issued this includes,

**

Any problem or compliant on the order has to be registered within 15 days of receiving the product. Later than this no complaints will be registered.

 

Artwork/Submission

Once the order is placed, send us the artwork to our sales@fastlanyard.co.uk; immediately. The email should include all the instructions relating to logo/artwork.

Artwork files should be supplied in the correct format for printing (.pdf, .eps & .ai) failure to provide these file types at the proofing stage can result in print becoming pixelated for which we can not take responsibility for. When printed, some colours can appear different in electric light compared to natural light on various types of lanyards. This is due to the type of print and material printed on, of which Just Promo Lanyards Ltd can not take responsibility for.

FastLanyard.co.uk inspects all artwork submitted to make certain that it meets the specific requirements for applying your sign to the products you selected. If minor modifications are required, we will make these free of charge.

We cannot duplicate orders 100%. However, we will try to make the order as close as possible. A digital proof must be requested to confirm the order. If any order(s) is sent without selecting a digital proof request then the order will not be our liability.

 

Website Images/Art work Proofs/Colors

We make every effort to provide clear and color-correct images that reflect the true nature of the products. However, website images, and e-mailed proofs are inherently limited in their ability to communicate color, scale, and detail.

The color in the proof is not the real color, It is difficult to show the correct color in the monitor, the color will be made in the pantone number “C” (not “U”).

The digital proof option is only valid for 2 day if no changes are requested within 2 day or if we get no response from the customer we will start production on the order due to deadline reasons. We suggest that all customers approve the orders or make all changes. And finalize there orders in 2 days from the time of placing the orders.

For rush orders we can only wait maximum 6 hours for approval or changes. If no response received then we will start production on order as placed to match invoice details and no future complaint will be accepted.

For orders with fastest delivery of 2 days turn around time we can only wait for 1 hour for proof approval from customer else we will start production as ordered.It is the customers responsibility to follow up on the digital proof as soon as the order has been placed.Furthermore,it is the customers responsibility to call or mail the customer care in the event the digital proof has not arrived.

This will ensure proper communication and placement of the customers order.

 

Replicating/Reorders

We will try to replicate orders as precise as possible of the images or reorders/duplicate orders that are given to us, but there will be no guarantee given on them. In case of reoders the colors might be slightly different as the these are manually mixed and slight differentiation is natural and inveitable

PRODUCTION/DELIVERY

Production

Production time varies from 1 business day to 7 business days depending on the product, service, and quantity selected. If you have a deadline, simply write or call us and we’ll do everything within our power to meet it.

Delivery

FastLanyard.co.uk guarantees to ship your merchandise on or before your specified date.  You should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise.

Their will be a £20 charge incurred for ANY shipping address revision done to the address after the order has been shipped out and it is in transit. The charge will automatically be incurred on the payment method we have on file for that paticular order.

There will be a £40 charge for re-routing a package. This includes unaccepted packages, unattended packages, or missed delivery from shipping career, that are returned to our facility.

FastLanyard.co.uk is not liable for any delays, holds or charges due to customs.

Ultimately customers are responsible to verify all details on the invoice such as shipping address, Billing address, phone number , email address, colors, etc.

We consider shipping and production time from the date of approval. Weekends are not counted in delivery days . The in hand delivery date may change automatically without notice depending upon the approval of the proof

 

QUANTITY VARIATION

We shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity of printed goods ordered. You will ONLY be charged at the contract rate for the actual quantity delivered. This condition is in place as printers may similarly deliver this variance to us.

OVERDUE ACCOUNTS

No goods will be delivered on accounts which remain unpaid 14 days after payment is due. Invoices not paid by the due date may be charged interest at 10% per month over The Bank of England base rate calculated on a daily basis until payment has received and cleared into our bank account. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.

We reserve the right to charge you for any legal collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.

FORCE MAJEURE

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising or any cause outside our reasonable control, in this situation we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability.